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customer satisfaction is our top priority.
in the event that a package is lost, we will make every effort to help you locate it. additional insurance can be purchased to guarantee 100% delivery satisfaction.
if you receive your item and you are unhappy with it, please contact us immediately (pennyraevintage@hotmail.com). we will make every effort to ensure your happiness and satisfaction. we will find a way to make your experience with penny rae vintage a very positive one! please check measurements and read the description carefully, and feel free to contact us with any questions regarding fit, appearance, etc.
in the event that other arrangements cannot be made, exchanges/returns for a refund (minus shipping costs) will be accepted within 14 days of receiving the item. item must not be worn, and tags must be intact.
have questions?
